Returns & Exchanges
In stock items:
You have 14 working days to return your order to us for a refund/exchange from the day you receive your order. In stock items are dispatched within 24 hours (Mon - Fri) & the product will say 'ITEM IN STOCK | USUALLY DISPATCHED WITHIN 24 HOURS'
Pre Order Items:
You have 7 working days to return your order to us for an refund/exchange from the day you receive your order. Pre Orders are available on items that we have sold out on in the size required & the product will say 'THIS SIZE IS A PRE ORDER. 7-10 DAYS TO BE MADE.', delivery time is 7-10 days and will be sent next day delivery once made.
*For items eligible for return*
- Furs need to be returned in a saleable condition. Furs can easily take on house smells, cooking smells, perfume etc, therefore we highly recommend keeping furs in the package and garment bag. If we receive returns in an unsaleable condition the goods will be returned back to you. Your item will need to be sent back tracked to us, please note we do not offer free returns and return costs will need to be paid for by the customer.
Custom orders are non refundable or exchangeable and are custom made for you. Please ensure you are 100% happy with your custom order before you purchase, your order will be processed straight away and will be made for you.
Custom orders take 10-14 days to be made and are sent next day delivery once ready. All furs created on the 'CUSTOM COAT' page are classed as custom orders AND products that say 'CUSTOM ORDER' when ordering.
Please email us firstname.lastname@example.org if you have questions regarding Custom orders.
If you have any questions regarding your fur choice, style or size guidance please do not hesitate to contact us.
BEACHWEAR & RESORT WEAR
Beachwear & Sliders will need to be received back to us within 7 working days from the day your item was delivered to you for an exchange/refund.
Please refer to the beachwear returns form with your order. Order will need to be sent back unworn & tags still attached, if your order is sent back without this the order will be sent back to you.
Your item will need to be sent back tracked to us, please note we do not offer free returns and returns costs will need to be paid for by the customer.
Twenty Fall Ltd 10386566